FREQUENTLY ASKED QUESTIONS
What is the donation process?
Does Repurpose donate what you can’t sell and is everything that is sent to Repurpose on the tax itemized sheet?
What happens with the items received that you don’t believe you can sell?
Understanding that you are looking for a designer level of items, do you accept items that are of equivalent value/type but not included on the list (e.g. Marc Jacobs)?
How are items valued? Does the person donating value them? Or are values included on itemized tax receipt?
What is your return policy if I use a discount code?
What is your shipping policy?
Is it safe to shop from your site?
Do I need an account to place an order?
Can I amend or cancel an item from my order?
What do I do if I think an item that I purchased from your site is faulty?
How do I contact your PR or Team?
Where can I find information on sustainability?
Where can I find information on nonprofits you partner with?
How can I send a monetary donation?
How can I donate clothes?
What do the condition descriptors mean?
- New With Tags: Pristine condition, never worn, with tags still attached
- New Without Tags: No tags but zero signs of wear
- Lightly Loved: Worn with a little wear and tear